After nine to twelve months of enthusiastic climbing and scratching, the carpet on your Climber could become shabby. We want your Kiwi’s Climber to look fresh and new forever. Order replacement carpet sections from our website and follow the instructions to remove the old and replace the new carpet on your Climber sections.

Unless you stomp, smash, crush, or otherwise demolish the hard plastic core of a Kiwi’s Climber section, it will never wear out. That is the good and the bad thing about this type of plastic. It never goes away. So, if you no longer need it, please pass it on to a cat-loving friend. (Note: Shelters rarely take KC’s because of regulations about carpet not being disinfect-able).

• Sadly, not every cat enjoys their Climber. Older or heavy cats that have not had the opportunity to climb may not want to climb or lack the muscles to climb.
• If this is the case you can return your Kiwi’s Climber for a full refund, minus the shipping cost. No Problem and thanks for checking it out.. 

• Kiwi’s Climber sections have been made to fit standard 4.25” – 7.25” inch end cap walls and door jams. However, we know that every home is not “standard.”
• Some newer homes have wider end cap and “marriage” walls, while mobile homes and cinder block homes often have narrower inside walls.
• This is unfortunate however, you can return your Kiwi’s Climber sections for a full refund if your walls and our Climbers don’t fit.

We have a prototype for a drill-free Climber that fits in an inside corner. We also have two prototypes for drill-free ceiling platforms. It is unclear when we will have the resources to further engineer and manufacture these items. We are open to cat lovers who would like to invest their time and money into the development of these great products.